Terms and Conditions

Please read these Terms and Conditions ("Terms," "Terms and Conditions") carefully before purchasing products or services from Clean Air & Water Solutions ("us," "we," or "our").

 

By accessing our website, engaging in a direct sales consultation, placing an order, or purchasing any products or services from us, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you disagree with any part of the terms, then you may not access our services or purchase our products.

 

1. Introduction

Clean Air & Water Solutions operates as a direct sales business specializing in the sale and installation of water and air filtration systems. These Terms and Conditions govern all sales, services, and interactions between you, the customer ("you," "your"), and Clean Air & Water Solutions.

 

2. Products and Services

We offer a range of water filtration systems, air purification systems, related accessories, and installation and maintenance services. All products and services are subject to availability. We reserve the right to discontinue any product or service at any time. Product specifications, features, and pricing are subject to change without prior notice.

 

3. Ordering and Sales Process

a. Direct Sales Model

Our products are primarily sold through in-home consultations and demonstrations conducted by our authorized independent sales representatives. During these consultations, our representatives will assess your needs, provide product information, and assist you in selecting the appropriate system.

b. Order Placement

All orders are subject to acceptance by Clean Air & Water Solutions . An order is placed when you sign a sales agreement or purchase order with our authorized representative. We reserve the right to refuse any order for any reason.

c. Pricing and Payment

Prices for products and services will be quoted by our sales representatives and are valid as stated on your sales agreement. All prices are in Canadian Dollars and are exclusive of applicable taxes (GST/HST, PST, etc.), which will be added to the total amount. Payment terms will be specified in your sales agreement. Full payment or a deposit, as agreed, is required before delivery or installation. We accept various payment methods as indicated by our representatives.

d. Credit Checks

For certain payment arrangements, we may conduct credit checks through third-party agencies, subject to your consent where required by law.

4. Delivery and Installation

a. Scheduling

Upon order confirmation and receipt of any required deposit, we will contact you to schedule the delivery and installation of your system. Delivery and installation dates are estimates and are subject to change due to unforeseen circumstances. We will make reasonable efforts to inform you of any delays.

b. Customer Responsibilities

You are responsible for ensuring that the installation site is prepared according to our representative's instructions (e.g., clear access, necessary plumbing/electrical connections available). Failure to adequately prepare the site may result in delays or additional charges.

c. Installation Services

Our trained technicians will install the purchased filtration system(s). Installation services are provided with reasonable care and skill. Any damage to your property caused by our negligence during installation will be our responsibility.

5. Returns, Refunds, and Cancellations

a. Cancellation Policy

You may cancel your order, in writing, within 10 days of signing the sales agreement without penalty. Cancellations made after this period may be subject to a cancellation fee, as outlined in your sales agreement.

b. Return Policy

Due to the nature of water and air filtration systems and for hygiene reasons, products are generally not eligible for return once installed or used, unless they are defective or damaged upon delivery/installation. If a product is defective or damaged upon delivery or installation, you must notify us within 10 days of delivery/installation. We will arrange for inspection, repair, or replacement at our discretion.

c. Refunds

Approved refunds will be processed within 10 business days to the original method of payment. Shipping and installation fees are generally non-refundable, unless the return is due to our error or a product defect.

6. Product Warranties

a. Manufacturer's Warranty

All products sold by Clean Air & Water Solutions are covered by the original manufacturer's warranty, details of which will be provided with your product documentation. Please refer to the manufacturer's warranty for specific terms, conditions, and coverage.

 

b. Warranty Exclusions

Warranties do not cover damage resulting from:

 

• Misuse, abuse, neglect, or improper maintenance.

• Acts of God (e.g., floods, fires, earthquakes).

• Unauthorized repairs or modifications.

• Failure to follow operating instructions.

• Normal wear and tear.

• Damage caused by external factors (e.g., freezing pipes, power surges).

 

7. Limitation of Liability

To the fullest extent permitted by law, Clean Air & Water Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the products or services; (ii) any conduct or content of any third party on the products or services; (iii) any content obtained from the products or services; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

Our total liability to you for any claim arising out of or relating to these Terms or the products/services, regardless of the form of the action, will not exceed the amount you paid for the product or service directly related to the claim.

8. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, as well as product designs and proprietary information shared during direct sales interactions, is the property of Clean Air & Water Solutions or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, distribute, or create derivative works from any content without our express written permission.

9. User Conduct

You agree to use our website and interact with our representatives respectfully and lawfully. You agree not to:

 

• Engage in any activity that is unlawful, harmful, threatening, abusive, or harassing.

• Impersonate any person or entity.

• Interfere with the proper working of our website or services.

• Attempt to gain unauthorized access to any part of our website or systems.

 

10. Privacy Policy

Your use of our services and purchase of our products is also governed by our Privacy Policy, which details how we collect, use, and protect your personal information. Please review our Privacy Policy for more information.

11. Governing Law and Dispute Resolution

These Terms shall be governed and construed in accordance with the laws of the Province of Alberta, Canada, without regard to its conflict of law provisions.

Any dispute, controversy, or claim arising out of or relating to these Terms, including the breach, termination, or validity thereof, shall be first attempted to be resolved through good faith negotiations between the parties. If a resolution cannot be reached, the parties agree to submit the dispute to mediation. If mediation is unsuccessful, the dispute shall be resolved by binding arbitration in Calgary, Canada, in accordance with the rules of ADR Institute of Canada. The decision of the arbitrator shall be final and binding on both parties.

12. Changes to These Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 5 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our services or purchase our products after those revisions become effective, you agree to be bound by the revised terms.